OUR TERMS & CONDITIONS

We would like to inform you about our terms and conditions of business here below.

ABOUT US

FUTURE FLY ltd.
Sderot Batgalim 11, 3501277 Haifa

Our website address can be accessed at https://futureflyboards.com and http://ff-boards.com

HOW TO ORDER

You can order goods through our online store.

SHIPPING/DELIVERY

Future Fly goods are shipped using various shipping companies which we find most reliable in terms of safety, pricing, and timing. The goods are insured by the shipping companies.

It is the customer’s responsibility to check the goods when they are delivered with the presence of a shipping company representative. In the case of damage to the goods, the customer must inform the shipping representative on site as well as take pictures if possible.

Future Fly will take responsibility for dealing with the shipping company and returning/replacing goods to the customer as long as the customer has informed the shipping representative on site.

In the case of damage, customers should inform Future Fly by email at info@ff-boards.com. See our “Damaged goods” section on this page for more info.

PAYMENT

We accept payment in the form of a credit card using a secure payment gateway. We also accept payments through PayPal and bank transfer. 
We currently accept Visa and Mastercard.

DAMAGED GOODS

Goods damaged in transport will be replaced. In the case of damaged goods, please send us an email at info@ff-boards.com describing the damage occurred, and we will help you with the arrangements.

RETURNS/CANCELLATIONS

You can cancel your order up to 7 days after you have placed it. You may inform us about your withdrawal by sending us an email to info@ff-boards.com with the following information:

 – Your name
 – Product ordered
 – Your address
 – Reason for cancellation

Upon receiving the goods, we will carry out the reimbursement using the same payment form used at time of purchase, unless if the wish for another agreement is expressed.

Future Fly will reimburse the full amount of the goods minus the cost of shipping, which the client will be responsible for. Full reimbursement is carried out if the goods have returned in the same state in which they were sent out.

CHANGES RELATED TO FUTURE FLY CLUB/100 FLYER OFFER

Future Fly reserves the right to change prices and deals of Future Fly club at any point of time subject to one weeks notice on the Future Fly website.

Future Fly can terminate the Future Fly membership program at any time subject to two weeks notice on the Future Fly website or by contacting members by email, and is not obligated to provide justification. Should the situation justify, the notice period may be waved.

Future Fly reserves the right to suspend any membership of a customer who should display abusive language or behaviour on any kind of communication platform.